upbd8 Privacy Policy

upbd8 ("the Platform", "we", "us", "our") is committed to protecting and respecting the privacy of all users who access or register on upbd8.org. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

This Privacy Policy applies to all services offered through the upbd8 platform, including cricket betting, live casino, slots, crash games, and all related account management and payment services. By using the Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Platform.

When you register an account, use the Platform, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national identity card number or passport number, and a photograph of a valid government-issued photo ID where required for KYC verification.
• Contact information: email address, mobile phone number (used for bKash, Nagad or Rocket account linking where applicable), and residential address.
• Financial information: deposit and withdrawal transaction records, payment method details (mobile wallet identifiers, bank account references), and account balance history retained for regulatory compliance.
• Usage and betting data: game history, betting activity, wagering patterns, session durations, login timestamps, and device identifiers associated with your account activity.
• Communications data: support tickets, live chat transcripts, email correspondence, and any other communication you send to upbd8.

We also collect certain technical data automatically when you access the Platform:

• Device and browser information: IP address, browser type and version, operating system, screen resolution, and device type (mobile, tablet, desktop).
• Geolocation data: approximate geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.
• Cookies and session data: information collected via cookies and similar tracking technologies as described in the Cookies section of this policy.

upbd8 uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity, process KYC documentation, maintain account records, and respond to your requests.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and Bangladeshi bank transfers; to provide access to casino games, sports betting, and all other features of the Platform.
• Fraud prevention and security: to detect and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities; to maintain the integrity of the Platform.
• Responsible gaming compliance: to monitor account activity for signs of problem gambling; to enforce deposit limits, session controls, and self-exclusion requests; to ensure compliance with the 21+ age requirement.
• Customer support: to respond to your enquiries, handle complaints, resolve disputes, and communicate material updates to the service including changes to these policies.
• Service improvement: to analyse aggregated and anonymised usage patterns in order to improve platform performance, game selection, payment options, and the overall user experience for players in Bangladesh.

upbd8 processes your personal data on one or more of the following legal bases, depending on the specific purpose and applicable data protection law:

• Contractual necessity: processing is required to fulfil the contract between you and upbd8, including account registration, identity verification, payment processing, and service delivery.
• Legal obligation: processing is necessary to comply with applicable law, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and responsible gaming regulations.
• Legitimate interests: processing is necessary for the legitimate interests of upbd8 in preventing fraud, maintaining platform security, improving the service, and communicating service updates.
• Consent: where processing is based on your consent (for example, for optional marketing communications), you may withdraw your consent at any time by contacting upbd8 support via the email address in the footer of this page.

upbd8 does not sell, trade, or rent your personal data to third parties. We may share your data with the following categories of recipients only where necessary and permitted:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other Bangladeshi financial institutions involved in processing your deposits and withdrawals. These processors receive only the minimum data necessary to complete your transaction.
• KYC and identity verification providers: regulated third-party services that assist upbd8 in verifying the identity and age of registered users. These providers are bound by strict confidentiality agreements.
• Fraud detection and security services: specialist providers that analyse transaction patterns and account activity to identify and prevent fraud, money laundering, and other prohibited activity.
• Law enforcement and regulatory authorities: where upbd8 is required to disclose data by applicable law, court order, or the direction of a competent regulatory or law enforcement authority.

Any third-party service provider engaged by upbd8 is required to process your data only for the specific purposes for which it has been shared and to maintain appropriate technical and organisational security measures. upbd8 does not permit third-party service providers to use your personal data for their own independent marketing or business purposes.

upbd8 uses cookies and similar technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse usage patterns in order to improve the service. The types of cookies we use include:

• Strictly necessary cookies: essential for the Platform to operate, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: used to collect anonymised data on how users interact with the Platform, which pages are most visited, and where technical errors occur. This helps us improve the experience for all players.
• Functional cookies: used to remember your preferences such as language, currency display, and last-used payment method, so you do not need to re-enter this information on each visit.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed guidance on managing cookies on your specific browser or device, please refer to your browser's built-in help section.

upbd8 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance policies. Account records, transaction histories, and KYC documentation are retained for a minimum of five years following account closure, in order to fulfil anti-money laundering (AML) obligations and to resolve any potential disputes. Data retained for compliance purposes is stored securely and access is restricted to authorised personnel only.

When your data is no longer required for the purposes for which it was collected, and no legal obligation requires its continued retention, upbd8 will securely delete or anonymise the data in accordance with our data disposal procedures. If you close your account and wish to request deletion of your personal data, please contact our support team. We will process your request subject to any overriding legal retention requirements.

upbd8 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include 128-bit SSL encryption on all data transmissions between your device and our servers, secure password hashing, firewall protection, regular security audits, and access controls that restrict data access to authorised staff on a need-to-know basis.

While upbd8 takes all reasonable steps to protect your data, no method of electronic storage or transmission over the internet is completely secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, upbd8 will notify affected users and take prompt remedial action in accordance with applicable law. If you believe your upbd8 account has been compromised, please contact our support team immediately using the email address in the footer of this page.

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank account, your payment details are transmitted securely to the relevant payment processor. upbd8 does not store full mobile wallet PINs, bank account passwords, or complete card numbers on its servers. Payment references and transaction identifiers are stored solely for the purpose of maintaining accurate financial records and for dispute resolution.

All financial transactions processed through upbd8 are conducted over encrypted connections. Transaction histories are retained in accordance with our data retention policy and applicable AML regulations. upbd8 will never ask you to share your full bKash PIN, Nagad PIN, or bank password via any channel including support chat, email, or phone call. If you receive any such request, treat it as fraudulent and report it to our support team immediately.

The upbd8 platform is strictly intended for users aged 21 years and above. upbd8 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, we will close the account immediately, return any deposited funds in accordance with our Terms and Conditions, and delete all personal data associated with the account. If you believe a minor has registered an account on the Platform, please contact our support team immediately using the email address in the footer of this page.

upbd8 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. When material changes are made, we will update the Last Updated date at the top of this page and, where appropriate, notify registered users via a platform notification. Your continued use of the Platform following publication of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way upbd8 processes your personal data, please contact the upbd8 support team using the email address displayed in the footer of this page. Please include your registered username and a clear description of your query or request. upbd8 aims to respond to all privacy-related queries within one business day.